Delivery & Returns

Payment

We have a very secure online ordering facility, we accept ALL major debit and credit cards as well as PayPal.

Delivery

We aim to deliver all products as soon as possible. In some instances such as low stocks may cause a short delay in delivery, however, we will notify you to inform you of any delays.

For most products, we charge £3.99 for mainland UK delivery with Royal Mail. We do also offer a tracked next day delivery service for £6.49 with Parcelforce.

We offer free tracked delivery on all orders over £30.

Offshore, Scotland, Ireland, France & Germany price start from £29.99 as standard but may vary dependent on the product & your exact location

Standard delivery to: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Croatia & Slovakia is available from £29.99 but can vary depending on the weight of the item & your exact location.

ALL CARRIAGE CHARGES WILL BE AUTOMATED TO YOUR LOCATION AT POINT OF CHECKOUT.

All delivery charges are subject to change depending on location and circumstances.

The order will not be confirmed until we accept payment. If there is an adjustment to delivery you will be notified to confirm the adjustment before your order is processed.

Returns & Refunds

For all returns and refunds please contact us via email crafts@yandles.co.uk or phone (01935 822 571). Our returns policy is governed by our terms and conditions, please refer to our terms for information about our returns schedule. If you require an item to be returned. Please first contact us via the above methods quoting your order number, product code & description, the price paid and when you purchased the product. We will provide you with a returns number, which you will be required to display on the returned package along with a copy of your original invoice.

Damaged in Transit

Any deliveries that arrive damaged are FULLY covered, however you will need to report the damage to us either via email or telephone within 24 hours of receiving your order.  If the packaging is damaged & you suspect the goods are likely to be damaged inside, please sign for the delivery as damaged & report the damage to us immediately.  Any damages not reported within 24 hours will not be covered- this does not affect your statutory rights & any product that develops a manufacturing fault will be covered in accordance with the manufactures warranty.

Security

We have never had a report of fraudulent credit/debit card use as a result of using our site. We take great care to ensure that your information remains confidential once you have entrusted us with it. All card information is encrypted on our server and we use industry leading technology that implements Secure Socket Layering (SSL) to protect your data as it is transferred to us. This same standard ensures millions of secure e-commerce transactions every day. All your information is held in the strictest confidence in line with our Privacy Policy.

Complaints

At Yandles we try to base our business around the customer. We always make every effort to ensure you receive a helpful and efficient service. From time to time mistakes can be made. If you feel we have not lived up to your expectations and would like to help us improve our service please email us on crafts@yandles.co.uk